Wireless Support

You've Got Questions, We've Got Answers

TELECO Wireless Frequently Asked Questions

Yes, we are trained to replace cracked or broken screens for iPhones, Blackberry, HTC, Samsung and more. See our store hours and location so we can help you.

No, we are no longer a Rogers Dealer.  We Deal Exclusively with Tbaytel

Yes, 5G is available in select areas at this time. The 5G network will continue to be expanded over time to give our customers access to the best wireless network.

You will need a 5G compatible device and an Unlimited Data plan.

No, as long as you have a 4G/LTE SIM card you will not need a new SIM to access 5G. If you are still using a 3G SIM card, you will need to visit us to get the new SIM card.

There are 3 convenient ways to upgrade or activate.

  1. You can visit us in-store at 601
    Central Ave in Thunder Bay.
  2. You can email us at: info@teleco.ca.
  3. You can call us
    at 807-345-2900 Option 1, and we will be happy to help!

Yes, we can assist you in transferring your data to your new phone. You will need to know your AppleID password for iPhones and your Gmail password for Android phones.

If you get a new phone on a new contract you will need to select a new in-market plan. The
option to keep your existing plan is to buy the new phone outright, but you would see a much higher
upfront cost.

Yes, you can cancel your contract at any time. If you cancel before your contract is up, you will be billed the remainder of your buyout on your next bill.

If you have already cancelled your number, we cannot guarantee that you can get the same number back. We will try on your behalf to get the number back.

Absolutely! Drop off your old phone at 601 Central Ave and the phone will be properly
recycled and ProKids Thunder Bay will receive a cheque donation from our recycling partners.

Unfortunately data can only either be enabled or blocked. Some customer use a data tracker app that will disable the data when the limit is reached each month. On the other hand we do have
our Unlimited Data plans, so you won’t have to worry about going over your limit.

Unfortunately, due to privacy concerns we cannot backup your data for you. We can also not recover deleted data. If you have an iPhone, iCloud would be the best option to do this for you. If you
have an Android phone, ensuring that Google Backups is enabled will keep your information safe.

Yes, when signing up on a post-paid plan you will need valid Government issued photo ID.
Current accepted ID pieces are: Drivers License, Passport, Ontario Photo ID card (purple card), Status Card,

To sign up for business services, you will need either your Master Business License or your
Letters of Incorporation.

Any calls you make or receive are counted towards any minutes in your plan.

Yes, we do.
 Tbaytel Mobility Coverage Map (1019 KB)
Local & Roaming Coverage (Canada & US)
Visit Tbaytel’s website, enter an address and see what kind of coverage is available at that location.
The map shows the approximate boundaries of the coverage area. Actual coverage may differ from map graphics
and coverage may be affected by influences such as terrain, weather, foliage, buildings, and other construction as well as
signal strength or customer equipment. Coverage shown may be altered at any time without notice. Please note, Mexico
and Puerto Rico are not included as US Travel Saver areas.
When roaming with your mobile device please note that not all roaming partners support all features of the
Tbaytel network. For example, features such as Caller ID Block, Call Forwarding, Name Display and Data Service may not
be supported by some roaming partners.


Still have questions?

Service: 807-345-2900 or 1-855-341-7292   |   Email: service@teleco.ca