• March 8, 2022
  • michael gratton
  • 0


It’s great to work for a local organization with a team that cares about what we do for our customers.

The most rewarding part of my job is hearing feedback in the community about a great customer service experience they had with one of our Teleco team members.

It’s these things that makes me proud to be part of an organization where everyone works together to provide the best customer experience and recognizes that it’s the small things that make a difference. Each of us regardless of position depends on each other for our success and ultimately separates us from our competition.

The best thing about working at Teleco is the ability to react quickly and implement change if it benefits our clients. We don’t have a lot of red tape and if it’s great that we can organically alter or modify our processes if it’s for the best interest of our customers.

We are in the communication industry which is constantly changing and improving and we need to adapt with it to also improve and be efficient, effective and transparent with the services we provide our customers. I also like the fact that every member of our team is a valued member and not just an employee with an employee number. I know their families and what they like to do in their spare time and at Teleco we try to empower a work-life balance approach. Work is important but so is family!

My favourite thing to do in my spare time is spend time with my husband and my two sons at our camp. There’s nothing better than being out there with them fishing, spending quality time with other family members and friends and a nice glass of wine.

I’ve been with Teleco since: November 3, 1996

Certifications:  Avaya Scopia™ Solution, Avaya SME Communications, Avaya Contact Center Solutions for IP Office, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Continuum Cybersecurity Certification